When a Field Isn't Filled In

Sometimes RelistKit leaves a field empty, on Poshmark or on a cross-listing. This is on purpose, and the panel always tells you what to do next. This article explains what each message means and what to do about it.

"Not read from the photos"

RelistKit could not see the detail with confidence. Common reasons:

  • The size tag was blurred.
  • The brand was not shown.
  • The material was not on a label.

It leaves the field empty rather than guess.

  1. Read the panel's note under the empty field; it might include guidance about how to proceed.
  2. Enter the value in the form yourself. Your answer is remembered for cross-listing.

"Could not reach this field" with a Copy button

The platform's form did not accept the value where RelistKit expected. The value is right there in the panel.

  1. Click Copy beside the value in the panel.
  2. Click into the field on the page and paste.

This happens most on eBay, whose form changes often.

"No exact match in the form's options"

RelistKit had a value, but the platform's dropdown does not offer it under that name.

  1. Click Copy beside the value in the panel.
  2. Open the field's dropdown on the page and choose the closest option, or type the value where the form allows it.

"Could not be set automatically. Pick it in the form's item specifics"

The platform requires a choice RelistKit has no value for, such as an eBay item-specific value like sleeve length, or a Depop size that only appears once the category is set. Choose it from the platform's own dropdown.

The panel says it is waiting

The platform's form is still loading. eBay in particular can take a while, and it's because we try to populate up to 20 fields to save you the effort. Let it wait. If the panel gives up:

  1. Reload the tab.
  2. Return to the item page in RelistKit.
  3. Click the cross-list button again.

The description is missing

On eBay the description is written last and can take a few seconds after everything else. If eBay wipes it while loading, RelistKit writes it once more. If it is still empty after that, click Copy beside the description in the panel and paste it into eBay's description box.

The rule behind all of this

RelistKit never guesses and never publishes. An empty field with the right text one click away is always better than a confident wrong value on a live listing. If you find yourself copying the same field every time, let our team know.

Common questions

Do failed fields cost credits?

No. Credits are for generating the listing and for price research, never for filling forms.