Getting Support

There are several ways to get support from the RelistKit team.

The help beacon

The round button at the bottom right of every page in RelistKit searches these articles as you type. If you can't find an answer to your question, click the Ask tab at the top of the help pop-up to send us your question.

Support tickets

Support in the top bar opens your tickets. Click New ticket and provide a short subject and details about what happened, with a screenshot attached if you have one. Replies come by email and appear on the ticket. You can reply by email or from inside the ticket on the Support page.

What helps us answer fast:

• The platform and the page (a Poshmark draft, the eBay form, the closet).
• What you pressed and what RelistKit said.
• The item's title or the listing link.
• A screenshot of the panel or the page.

What we will never ask for

Your Poshmark, eBay, or Depop password. Your RelistKit password. Payment details. If a message asks for those, it is not from us.

Response times

Tickets get a first reply within one business day; privacy requests (export, deletion) are completed within 30 days as the law requires.