Refunds and Returns

Sometimes a sale comes back: a buyer opens a case, or a return lands on your doorstep. RelistKit captures all of that, and when the item comes back, it puts it back in your inventory ready to relist.

The short version

  • A full refund is one click, with no amount to type. The sale comes out of your totals. This is every Poshmark case, and most eBay and Depop returns.
  • For a partial refund, enter what you refunded the buyer, the same number you typed on eBay or Depop. RelistKit works out what it really cost you, because those platforms give back part of their fees when you refund.
  • Tick The item came back to me. Put it back in my inventory. and the item returns to your inventory with its cross-list buttons ready. If you paid for the return shipping label, there is a field for that too.

1. Record a refund

  1. Navigate to Sales → All sales, and then find the sale.
  2. In the sale's Actions column, click the refund arrow.
  3. Full refund is already selected. If you only refunded part, click Partial refund, and then enter the amount under How much did you refund the buyer?. RelistKit shows you on the spot how much profit the sale loses; the fees eBay and Depop return to you are already accounted for.
  4. Under When?, pick the date.
  5. If the item is back with you, tick The item came back to me. Put it back in my inventory.
  6. If you paid for a return label, enter the cost under Return shipping label, if you paid for it.
  7. Click Save.

2. Fix a mistake

Click the refund arrow on the same row again to change the amount, or click Remove refund inside the dialog to undo it completely. The sale counts in your totals again the moment you remove it.

What happens to your numbers

  • Refunded in full: the sale stops counting in your revenue and profit, the same way a cancelled order does. It stays visible under All sales with a Refunded status and in your exports, so your books keep the record.
  • Partial refund: the sale stays Sold and its profit drops by what the refund actually cost you (your refund minus the fees the platform returned). The refund shows in its own column, which you can switch on next to Columns:, and in exports.
  • Return shipping you paid for counts with your shipping label costs on that sale. Poshmark pays return shipping on approved cases, so there is usually nothing to enter for Poshmark.

When the item comes back

Ticking The item came back to me. Put it back in my inventory. restores the item, and RelistKit is careful about what it assumes:

  • Listings you were told to take down after the sale, and had not yet, are marked live again, because they really are still up.
  • The listing on the platform where it sold is marked delisted, because that listing ended when it sold. RelistKit never pretends something is live when it is not.
  • The item lands back in your inventory as Listed if it is still live somewhere, or as Draft if it is not live anywhere.

Open the item and the cross-list buttons under Platforms show every platform it is missing from. Relisting the returned item everywhere is the same one-click cross-list flow you already use.

A cancellation is not a refund

If an order is cancelled before it really happened, because a buyer cancels quickly or an unpaid order lapses, RelistKit records a Cancelled sale and puts the item straight back to Listed, because platforms reinstate the listing on a cancellation. A refund is the after-the-fact version: money moved back, maybe partially, and nothing is assumed about where the item is listed.

Common questions

Do I enter what the platform took back from me, or what the buyer got?

What the buyer got. RelistKit works out your side from that.

The refund arrow is not on the row.

Only sold and refunded sales take a refund. A cancelled sale has nothing to refund.